Customer Success and Support

Hyderabad, India

- No Remote

Role:

Splunk Professional Services (PS) is a growing and dynamic organization that plays a key role in the success of our customers, our employees, and our company. Our PS Project Coordinators lead customers, partners, and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized, strong communicators, and have a real passion for driving successful customer outcomes. If you possess the ability to manage a portfolio of light to medium-complexity projects and have associate-level experience in project management standard processes, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking. Our goal is not only to make our customers successful but to take your project management skills to the next level.

Responsibilities:

Responsible for project kickoff and closure activities
Coordinate with customers for schedule availability and submit resource requests for technical delivery
Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
Partner with other PS stakeholders to ensure scope is delivered timely and within budget
Create and maintain technical project plans outlining tasks, achievement dates, and allocation of resources aligned to statements of work (SOWs)
Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
Own and manage technical project issues through to resolution, and ensure expectations are clearly set with customer and Splunk teams
Maintain and foster Splunk, partner, and customer relationships
Identify and promote opportunities for Splunk products and services to meet additional customer requirements
Maintain up-to-date knowledge of Splunk products, industry-standard processes, and project management skills through continuous learning
Manage various operational reports to support data hygiene within FinancialForce
Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Desired Skills and Experience:

4+ years of project management or service delivery management experience in a customer-facing role
Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
Excellent verbal and written communication skills
Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
BA/BS preferred in business management, computer science, computer engineering or equivalent work experience
Experience working for a software vendor preferred
Professional Services tools familiarity: Professional Services Automation, CRM, and Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Note:

Base Pay Range

India

Base Pay: INR 1,600,000.00 - 2,200,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Apply Now

Splunk's Hiring Practices

^{Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.}

^{We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.}

^{Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.}